Info HR solutions jobs - Customer Support Executive

Customer Support Executive

Info HR solutions
experience Fresher
salary 17,000 - 20,000 Per Month
qualification
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Posted: 18 Days ago
Views: 0
Applications: 0
Openings: 1

Job Description

Role : Customer Support Executive

Qualifications and Skills 
• Excellent verbal and written communication skills in English and regional languages (Tamil, Telugu, Malayalam, Kannada, Hindi) 
• Strong problem-solving and decision-making abilities
• Ability to multitask and work under pressure
• Good organizational and time management skills
• Customer-oriented mindset and a passion for delivering exceptional service
• Basic computer skills and familiarity with CRM software

Responsibilities:
Address customer questions, provide information, and offer solutions to resolve problems or complaints. For example, troubleshooting technical issues, explaining product features, or guiding customers through processes.
Listen attentively to customer complaints, empathise with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary.
Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customer’s experience.
Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken.
Collaborate with other teams within the organisation, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues.
Provide customers with a positive and personalised experience, promoting customer loyalty and retention.
Manage the customer representative department, train the juniors on understanding the behaviour of clients and keep a good tone. 
Monitor the performance of the team.
Develop guidelines for customer support aligning with the company’s objectives.

Job Particulars

Who can applyFreshers
Hiring Process Walk - In, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1599958
Locality Address Whitefield
StateKarnataka
Country India

About Company

Info HR Solutions - Your Trusted HR Partner
We are a team of experts dedicated to providing you with the best solutions for your Human Resources needs. We are here to be your strategic HR partner, providing tailored solutions to meet your unique workforce needs.
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