Customer Support Executive

Surecruit Consulting Pvt Ltd
Experience : Freshers
Location : Bangalore
Posted on 19 Nov 19
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Job DescriptionLast Date 18 Jan 20

The Job Role and Responsibilities

The primary job roles and responsibilities of a customer support executive include:

  • A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof.
  • Maintaining records of transactions and interactions.
  • Appropriate and timely follow-ups wherever required.
  • Escalate unresolved queries to respective departments for accurate redressal

     

    Competencies and Skills Required

    Communication is key in this profile. It is absolutely important for the executive to have fluent English communication skills. Along with that behavioral traits like good interpersonal skills, ability to handle stress, good listening skills, prompt thinking ability are some other essential features of this role.

    The major skills and competencies required for this role include:

  • Excellent communication skills
  • Good listening and problem solving skills
  • Ability to take and handle stress and pressure
  • Good interpersonal skills
  • Job Type : Full Time
    Interview Type : Face to Face Interview
    Company Description
    Surecruit Consulting Private Limited is an unlisted private company incorporated on 05 November, 2018. 
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