Radical minds jobs - Customer Support Executive

We are seeking a Customer Support Executive to provide top-notch assistance to our valued customers. In this role, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a seamless experience with our products and services. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer service.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat
• Provide accurate information and guidance on product features, pricing, and orders
• Troubleshoot and resolve customer issues efficiently
• Document interactions and maintain records in our CRM system
• Collaborate with internal teams to address customer needs and concerns
• Continuously strive to improve customer satisfaction and service quality

Qualifications:

• Previous experience in customer service or related field preferred
• Excellent communication and problem-solving skills
• Ability to work independently and collaboratively in a fast-paced environment
• Proficiency in CRM software and Microsoft Office suite
• High school diploma or equivalent required; bachelor's degree preferred