Customer Support Officer - Voice English/Hindi jobs in Pune at HGS

Customer Support Officer - Voice (English, Hindi)

Job Code : HGS/130

Location: Pune

Position Summary:

We are seeking energetic and reliable professionals to join our team as Customer Support Officer.
The successful candidates will be responsible for either answering incoming customer calls or make outbound calls using our database, utilizing company policies to solve customer issues and directing calls or chat to the managerial team when necessary.
Our Customer Support Officer are often the first point of contact for customers’ product or Service issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Roles and Responsibilities:

Answer incoming customer phone calls and take appropriate action for each call OR
Make outbound calls using our customer database and convince them to buy the banking products
Maintain customer satisfaction ratings based on explicit criteria set forth by the company
Attend mandatory training sessions to stay updated on product or company policy changes
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
Input data into the company computer platform to keep each customer record updated

Education & Experience:

Under Graduates/Graduates/Post Graduates/Engineers
Fresher’s or Upto 2 years of Experience

Desired Skills and Abilities:

Excellent Verbal Communication Skill - Hindi and English
Basic Telephone Etiquettes & MS Office
Benefits
Salary – INR 13500 Per Month
Unlimited Incentives for Sales Process
Reward and Recognition Program
Day Shifts
1 Rotational Weekly Off
Extensive Training Programs
Opportunity to work for one of the largest Financial Service Organisation

HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.

A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.