OPLS CYBER SERVICES jobs - HR Recruiter

• Provide technical assistance through , email-based communication tools and Inbound-Outbound Calls.

Responsibilities and Duties

• Providing timely resolution to customer queries and complaints in a professional manner and in accordance with established guidelines.
• Troubleshooting and resolving customer service issues and schedule field service call when necessary.
• Adhering to quality and performance standards.
• Understanding and striving to meet or exceed program metrics while providing excellent and consistent customer service.

• Retaining customers and preventing from disconnecting services, repair and respond to diverse types of inquiries.
• Documenting customer transactions accurately and in-time in related customer and business tools.
• Collaborating with team members and cross-functional teams as per the business need.
• Taking part in training and other learning opportunities to expand knowledge of the program and service delivery process.

Required Experience, Skills and Qualifications

• 10+2 Passed, BCA, B.Sc IT, Basic Computer knowledge.
  
• Candidates should have excellent spoken and written communication skills ( HINDI , ENGLISH).
• Freshers may also apply.