Order Svcs Coordinator III jobs in Pune at BMC

Order Svcs Coordinator III - India

City: IND Pune - Business Bay

Job ID: 26223

Primary Roles and Responsibilities:

Order Processing – Conduct transactional and contractual review, validate and enter all orders ensuring data accuracy for proper revenue flow.
Ensure orders are compliant to the established licensing policies in accordance with Corporate, SOX, Revenue Recognition and/or VSOE policies and procedures
Drives and participates in resolving order issues and proactively communicates with SOS, Field Sales and/or managers on order issues and keep them informed of any problems resolving issues
Support sales (through SOS) on customer identification, customer inventory identification, (renewal)quote preparation related to commercial, legal or Rev Rec policies
Develop & maintain a detailed working knowledge of Revenue Recognition and Revenue Accounting policies concerning the licensing of software & support, VSOE or SOX controls applicable to the Order to Cash process, Order Entry (Oracle OE+) application or Siebel to support order management
Is involved or conducts audits of sales orders in Oracle for proper revenue allocations
Prepares and provides customer invoices, addresses and resolve invoicing issues
Creates Maintenance (support) credits
Runs and provides various Sales and Customer reports
Processes contractual documentation; ensure all required documentation are present and monitor originals
Communicates products and shipping concerns to product marketing operations and product distributions
Communicates application or process defects to appropriate IT and business process owners
Develops and maintains effective communication with sales team, Order Services teams, commissions or accounting teams to enable problem resolution
May be involved in training of new hires, peers, updates to procedures or policies
May be involved in design and acceptance testing of BMC Order Services applications

Experience/ Qualifications:

Knowledge and experience in the back-office application used by Order Services Organization, with good understanding of administrative processes.
Knowledge and experience with license and/or software accounting, legal operations, and understanding of license revenue recognition requirements.
Working knowledge of Oracle, Siebel and BMC’s financial operations processes.
Working knowledge of Microsoft Office suite Application
Working knowldege with Communication Tool as Phone, messaging, Chat, share application
Must possess strong attention to detail, accuracy and completeness with regard to all processes.
Must have a proven ability to work collaboratively and courteously, with others to obtain all required documentation necessary to perform and realize revenue on license and support orders.
Must have the ability to work remotely and use escalation process
Ability to work with an extended team within a global, multi-sties organization
Abililty to thrive in a dynamic and changing environment
Clear and grammatically correct verbal and written communication skills are required
Ability to see, define and resolve issues, with a balanced desire to tackle both tactical and root-cause issues is a plus.
Excellent interpersonal skills and strong customer orientation- Extremely organized and detail oriented- Ability to multi-task and work in a fast paced- Ability to meet deadlines- Familiarity with order processing- Previous billing or customer service experience desired- Microsoft Office skills required- Experience in Oracle or Siebel a plus.

BMC has unmatched experience in IT management, supporting 92 of the Forbes Global 100, and earning recognition as an ITSM Gartner Magic Quadrant Leader for five years running. Our solutions offer speed, agility, and efficiency to tackle business challenges in the areas of service management, automation, operations, and the mainframe.