Conduent jobs - Workforce Management Scheduler

About Conduent

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 10 million employees who use its HR Services , and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com .

Job Description

• Delivers the requirement calculation for all workflows based on transactions, productivity, and waste forecasts.
• Reviews and processes requests from operations for scheduled activities, such as time off, non-productive activities and exceptions into the schedules, based on provided guidelines and planned capacity.
• Creates employee schedules that minimize work hours while best meeting workload requirements and all applicable guidelines, resource availability, and regulations.
• Optimizes use of resources to effectively meet project KPIs.
• Publishes employee work schedules after sign-off of intraday management.
• Should be flexible with rotational US shifts