Job Description For Client Relation Executive
Roles and Responsibilities: Client Service through emails, phone and e-services. Help to resolve client’s query related to different verifications like Employment, Education and Criminal & Reference Checks. Ensure timely and accurate report delivery at defined productivity levels. Execute issue /query resolution and ensure proper documentation & follow-up. Ensure adherence to Client Service Level Agreements (SLAs). Identify, share and support operational improvements. Documentation Client Relation Management Portal Updation Coordinating between Vendors & Clients
Responsible for work in the absence of Vendors(when the vendors are on leave) Vendor Management Following up with vendors by mail. Completing reports.
Requirements: Candidate must be minimum Graduate. Experienced and Fresher, both are welcome. Grammatically precise in written and spoken English. Good in MS Word.
Keywords :- Vendor Management, Operations, Client Service, Client Relation, Customer Service, Customer Relation