Summary of the position: The Field Trainee/ Executive role is responsible for providing the end-to-end execution support to the business, starting from Customer Acquisition to Customer Retention and Delight.
Position Description:
· Target new customers in the given location and add them to the Bridge2capital app.
· Provide product training on Bridge2capital app to the new customers
· Ensure timely upload of the invoices by customers on the Bridge2capital app.
· Ensure providing 100% credit to the supplier based on the customer invoices.
· Ensure timely disbursement of credit to the supplier in sync with the invoices raised on the app.
· Ensure100% credit utilization of the customers on a monthly basis i.e. maintaining the active customer rate.
· Ensure timely repayment by the customer leading to zero defaulter practice in the business.
· Help the customer understand the advance technologies of the product as and when any update is done.
· Provide a hand to hand support to the customer and help them grow.
· Motivate the existing customer to increase his credit bandwidth.
· Maintain and enhance retention of existing clients.
· Take new initiatives towards providing customer delight to customers.
Collect business data as required and submit periodical business trackers to the supervisor.Xtracap Fin-tech is a transformational business model that is designed to accelerate local GDP by moving small businesses in small-town from unorganized to the organized environment by enabling access to on-demand liquidity and habit forming technology applications.
This business model provides access to short term affordable capital, as a foot in the door of small businesses. The product delivery is designed to ensure proper loan utilization for the purpose of business, thus, the selected borrowers are extended credit limits and short term loans are disbursed to the suppliers against bills submitted by the borrower.
The business model allows deeper level engagement with the small business owners, once sufficient data is collected for the different invoices financed and repayment experience. The small business over time will understand the power of user-friendly technology and will be willing to use simple habit-forming applications for higher efficiency in business.
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