Good Communication Skills
Good Email Skills
Used to with Excel & MS Word
Maintaining existing clients
Creating new business opportunities
- Act as the primary point of contact for all matters related to Annual Maintenance Contracts.
- Coordinate with various departments to ensure timely execution of maintenance activities as per the contract terms.
- Maintain a comprehensive database of all active AMC contracts, including contract details, renewal dates, and service level agreements (SLAs).
- Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.
- Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.