Customer care specialists are responsible for making outbound calls to new and existing customers regarding a variety of requests or sales calls. Using their knowledge of products or services as well as great selling skills, these professionals address queries, provide support and sell different products, as needed, to keep customers satisfied and retain business.
Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required.
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