● Provide technical support and ad-hoc training to customers who use the company’s product,
replying to inbound queries.
● Ensure customers remain satisfied with the product by educating them about functional
capabilities and possible upgrades.
● Aid with the development and improvement of the product by gathering feedback to identify
recurring issues and addressing these with the product manager.
● Maintain excellent service standards, going above and beyond to ensure customer
satisfaction and retention Preferred.
● Resolving customer complaints brought to your attention.
● Conducting quality assurance surveys with customers and providing feedback to the staff.
● Possessing excellent product knowledge to enhance customer support.
● Maintaining a pleasant working environment for your team.