Telligent Support LLP jobs - Customer Support Executive

Customer Support Specialist

• Telligent is looking for qualified Customer Support Executives to join our team. 
• Our ideal candidate is an energetic persuasive professional with experience with customer interactions and customer service best practices. 
• Sales experience is a plus but if you are goal-oriented and believe you are able to learn and understand sales metrics we can train you. 
• We expect you to perform well in a team environment and have exceptional people skills.
• Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales transactions. 
• If you got bags of charisma that always win people round in an argument, Do you always manage to get yourself out of trouble using your charm alone? 
• If you’ve got of the gab and could sell ice to the Eskimos, then a career in sales with Telligent is calling you!

In this role, you will…

• Contacting potential or existing customers to inform them about a product or services.
• Answering questions about products or the company
• Asking questions to understand customer requirements
• Inform customer of deals and promotions
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Go the “extra mile” to meet sales quota and facilitate future sales
• Responsible for closing sales over the phone while maintaining good customer relationships.

• Passionate, driven individuals with excellent knowledge of English
• Cool-tempered with the ability to work under pressure and deliver results consistently
• Persistence to handle difficult situations to transform issues into sales
• Problem-solving skills to identify and address customer concerns during the sales process
• Ability to learn a diverse range of products and sales techniques to drive performance
• Outstanding negotiation skills with a focus to resolve issues and avoid potential complaints.
• A belief in delivering Outstanding Customer Service to ensure customer engagement and satisfaction with our brand
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Coachable team members that collaborate with department leaders on feedback to develop positive habits to achieve optimal performance

Benefits

• Best in the industry pay
• Performance-based incentives
• Incredible growth opportunities from internal IJPs
• Regular Rewards and Recognition Program
• Monthly Employee Engagement Activities
• Free unlimited meals
• Free transportation (both ways) for maximum ease
• Security Escort for women taking Company cab post 9 pm
• Housing conveyance allowance
• Medical Insurance