Customer Support Executive jobs in Bangalore at Medi Assist Insurance TPA Pvt. Ltd

Job Description:

Good in Communication, Ability to take calls.
Good in English, Hindi,
Willing to work in different shifts Morning & Afternoon Shifts (flexibility)
Calls related to Claims and Approvals, Reimbursements.
Handling customers calls and call back for complaint calls.
Responsible for attending calls & have to co-ordinate with the customers in regard.
Responsible for conducting briefing about any changes / new updates or process change from time to time
Good Communication skills for Handling Escalation Emails & Calls
Basic Insurance Knowledge
Require Good oral and Written communication.
Client Management.
Ability to effectively deal with and manage stressful situation.

Company profile:

Medi Assist is India’s leading Health Benefits Administrator & Wellness Services provider. We serve 152 million lives through 5000+ corporate and retail policies and 5 government schemes. We are an ISO 9001 and 27001 certified company that is transforming the Indian healthcare ecosystem. We’re making healthcare more accessible, affordable and actionable to millions of people around the country; we’re changing the way the various stakeholders of the ecosystem – insurers, insured and medical service providers – interact with each other; and we’re influencing the ecosystem to cover many more lives that today remain unserved.

Through our strong portfolio of group companies, we make a rich continuum of healthcare services, from health benefits administration, prevention through recuperation and maintenance, available to our customers under a single umbrella. We leverage our superior network of service providers and procurement supply chain to reduce the overall cost of care in the ecosystem. At the same time, our unparalleled pan-India presence allows us to reach out to and service millions of lives quickly and efficiently.

Technology is another major differentiator – we use technology to reduce cost of claims management, mitigate the risks of fraud and abuse and help discerning consumers avail a range of healthcare service online or using their smartphone.

The Medi Assist family has grown to 3000 employees since its inception in 2002 and now has a presence in over 27 locations across India. We have also been recognised as one of India’s fastest growing companies by Forbes.